ph711 Privacy Policy

ph711 ("ph711," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who accesses or uses the ph711 online casino platform at ph711.net (the "Platform"). This Privacy Policy describes how ph711 collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as well as the guidelines issued by the National Privacy Commission (NPC). ph711 is registered as a personal information controller under applicable Philippine data privacy regulations.

If you do not agree with any part of this Privacy Policy, you should discontinue use of the ph711 Platform immediately. For questions or concerns about how ph711 handles your personal data, please refer to the contact details in Section 13 of this policy.

ph711 collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include the following:

When you create a ph711 account, we collect:

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Residential address (including city, province, and postal code)
• Email address and mobile phone number
• Username and encrypted password
• Nationality and country of residence

As part of our Know Your Customer (KYC) obligations under PAGCOR regulations and anti-money laundering laws, ph711 may collect:

• Copies of government-issued identification documents (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys National ID)
• Proof of residential address (e.g., utility bill, bank statement dated within 90 days)
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account, bank statement)
• Selfie or live photo for identity confirmation purposes

• Deposit and withdrawal transaction records, including amounts, dates, and payment methods used
• GCash account reference numbers, PayMaya account details, BPI/BDO/Metrobank account information (masked where possible)
• Account balance history and bonus transaction records

• Game session logs, including games played, bet amounts, win/loss records, and session duration
• Bonus usage and wagering activity
• Responsible gaming tool usage (e.g., deposit limits set, cooling-off periods activated)

• IP address and approximate geolocation data
• Device type, operating system, and browser information
• Session timestamps and login history
• Cookies and similar tracking technologies (see Section 6)

• Records of your communications with ph711 customer support, including live chat transcripts and email correspondence
• Feedback, survey responses, and complaint records

ph711 uses the personal data we collect for the following purposes:

ph711 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by applicable Philippine law.

Under the Data Privacy Act of 2012, ph711 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and ph711 — specifically, to provide you with access to the Platform, process your transactions, and manage your account.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and the Data Privacy Act of 2012.
• Legitimate Interests: Processing is necessary for ph711's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and improving our services — provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities, such as sending you marketing communications or using non-essential cookies, ph711 relies on your freely given, specific, and informed consent. You may withdraw this consent at any time.

ph711 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary and for the purposes described in this Privacy Policy:

ph711 engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting and infrastructure providers, customer support platform providers, and analytics service providers. These providers are contractually bound to process your data only on ph711's instructions and in accordance with applicable data privacy laws.

ph711 may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive. ph711 will notify you of such disclosures where legally permitted to do so.

In the event of a merger, acquisition, restructuring, or sale of all or part of ph711's business, your personal data may be transferred to the relevant successor entity. ph711 will notify you of any such transfer and ensure that your data continues to be protected in accordance with this Privacy Policy.

ph711 may share your personal data with other third parties where you have given your explicit consent to such sharing.

ph711 uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain your session, and analyze Platform usage. A cookie is a small text file placed on your device when you visit the ph711 Platform.

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Performance & Analytics Cookies: These cookies collect anonymized information about how players use the ph711 Platform, such as which pages are visited most frequently. This data helps ph711 improve the Platform experience.
• Functional Cookies: These cookies remember your preferences and settings (such as language and display preferences) to provide a more personalized experience.
• Marketing Cookies: With your consent, ph711 may use cookies to deliver relevant promotional content. You may opt out of marketing cookies at any time.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ph711 Platform. For instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

ph711 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations.

• Active Account Data: Personal data associated with your active ph711 account is retained for the duration of your account's existence and for a period of at least five (5) years following account closure, in accordance with PAGCOR and AMLC record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC Documents: Identity verification documents are retained for the period required by applicable regulatory obligations, typically five (5) years from account closure.
• Marketing Data: Data used for marketing purposes is retained until you withdraw your consent or opt out of marketing communications.
• Technical & Log Data: Server logs and technical data are typically retained for up to twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, ph711 will securely delete or anonymize your personal data in accordance with its data disposal procedures.

ph711 takes the security of your personal data seriously and implements a range of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction.

• SSL Encryption: All data transmitted between your device and the ph711 Platform is encrypted using industry-standard SSL/TLS protocols.
• Secure Data Storage: Personal data is stored on secure servers with restricted access controls. Sensitive data such as passwords is stored in hashed, non-reversible form.
• Access Controls: Access to personal data within ph711 is restricted to authorized personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
• Regular Security Audits: ph711 conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in the Platform.
• Incident Response: ph711 maintains a data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, ph711 will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph711:

• Right to Be Informed: You have the right to be informed about how ph711 collects and processes your personal data, as set out in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data ph711 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data ph711 holds about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph711's legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on ph711's legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Withdraw Consent: Where ph711 processes your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe ph711 has violated your data privacy rights.

To exercise any of these rights, please contact ph711's Data Protection Officer using the contact details provided in Section 13. ph711 will respond to all valid data subject requests within thirty (30) days of receipt, in accordance with the requirements of the Data Privacy Act of 2012.

If ph711 discovers or is notified that it has inadvertently collected personal data from a person under 21 years of age, ph711 will immediately close the relevant account, delete all associated personal data, and refund any deposits made, in accordance with applicable regulations.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to ph711, please contact us immediately at the details provided in Section 13 so that we can take appropriate action.

The ph711 Platform may contain links to third-party websites or services, such as payment provider portals (GCash, PayMaya, BPI, BDO, Metrobank). This Privacy Policy applies solely to the ph711 Platform and does not cover the privacy practices of any third-party websites or services.

ph711 is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party services you access in connection with your use of ph711.

ph711 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When material changes are made, ph711 will notify registered players by email and/or by posting a prominent notice on the Platform.

The date of the most recent revision is indicated at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how ph711 protects your personal data. Your continued use of the ph711 Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

ph711 has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO using the details below.

ph711 will acknowledge receipt of your request within five (5) business days and will endeavor to resolve all data privacy concerns within thirty (30) days. If you are not satisfied with ph711's response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.